Last Updated: February 27, 2026
Who we are
Our website address is: https://acehomeservicesrepair.com. This website is owned and operated by Ace Home Heating and Air Conditioning LLC.
What personal data we collect and why we collect it
Contact forms & SMS Opt-In When you submit a contact form or booking request on our website, we collect personal information such as your name, email address, phone number, and details regarding your HVAC service needs. If you explicitly opt-in to receive SMS communications, we also collect your messaging preferences and maintain records of your consent and opt-out activity.
Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public in the context of your comment.
Embedded Location Data in Media UploadsMedia
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Data Security and Handling
We take the security of your personal data seriously. We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure.
- Data Transmission: All data submitted through our website forms is encrypted during transmission using Secure Socket Layer (SSL) technology.
- Access Control: Access to your personal data, including SMS opt-in records and contact information, is strictly limited to authorized personnel and trusted service providers who need the information to perform their job duties (e.g., customer service representatives and dispatchers).
- Limitation: While we implement industry-standard security measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
How We Use Your Information
We use the information we collect from you specifically for our business operations and communications. This includes:
- Service Fulfillment: To schedule, coordinate, and provide HVAC repair, maintenance, and installation services.
- Customer Communication: To respond to your service inquiries, provide quotes, and answer questions.
- SMS Messaging (Opt-In): If you explicitly consent to our SMS program, we will use your phone number to send specific text messages, including appointment confirmation reminders, service updates, and (if secondary consent is provided) marketing promotions. Message frequency may vary based on your scheduled services and interactions with our business.
- Website Improvement: To analyze website usage and improve our digital services.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We respect your privacy and do not sell your personal information. To comply with A2P 10DLC messaging regulations, we adhere to the following strict non-sharing policy:
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. * Information sharing to subcontractors in support services, such as customer service or scheduling tools, is permitted only to perform services on our behalf.
- All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Records of your SMS consent and opt-outs are retained as required by law to maintain communication compliance.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
- SMS Opt-Out: You can opt out of receiving SMS text messages at any time by replying STOP to any message.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Age Restriction & Children’s Privacy
By using our services or opting into our SMS communications, you represent that you are at least 18 years of age. Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.
Your contact information
If you have privacy-specific concerns or need to reach us regarding your data, please contact:
Ace Home Heating and Air Conditioning LLC
Phone: (951) 772-3741
Email: aduarte@acehomeservicesrepair.com
Address: 5324 Mission Blvd #3, Riverside, CA 92509, United States